FAQ

Frequently Asked Questions

 

Who gets the surcharge?
The owner of the ATM determines how the surcharge revenue is distributed.

 

How much is the surcharge?
The surcharge is determined by the ATM owner. The surcharge can be set at any amount, depending on limitations set by the law in your area.

 

What happens when someone does not get enough money?
This is rare, but if this does happen, the customer should call their bank to verify the completion of the transaction on their account. If a withdrawal was made from the account and you did not get the money, a “Regulation E Claim” should be filed with the issuer of the card.

 

SYNTHILUX should be contacted with continued problems at 480-208-5986. Our phone number is also on the ATM surcharge sticker. NEVER give the customer money; you may not get it back!!

What happens when the ATM does not work?
Contact SYNTHILUX ATM immediately at 480-208-5986

 

What are my expenses?
If you have a free placement you will have no expenses. If you purchase an ATM you will need to purchase the ATM or pay your monthly lease payment. The ATM will require a standard phone line, an internet connection, or a wireless device for network communications, and a standard electrical outlet.

 

Are there additional expenses not covered here?
No. There are no additional statement fees, monthly fees or hidden charges.

 

What is included with each ATM purchase or placement?

  •     Free Shipping

  •     Free Installation

  •     Free ATM Lighted Window Sign

  •     Free Supplies

  •     Free Online Web reporting

  •     Free Toll Free Tech Support

 

How do I load my ATM?
Once your ATM is installed – you will be trained on the procedure of loading cash into your new ATM machine.

 

How much revenue can I expect to generate from an ATM placement?

That generally depends on the amount of foot traffic your location has on a daily basis. The rule of thumb typically is 3% of the foot traffic that actually sees the ATM machine will use the ATM. For example, you have a total of 500 people a day coming through your doors, and you are charging $2.00 per valid withdrawal. If you take the 3% of the people that see the ATM machine will use it, then your ATM machine will generate you 500 transactions per month at $2.00 per valid withdrawal. That leads to $1000 per month or a total of $12,000 per year.

 

My company accepts credit cards. Is it still worthwhile to place an ATM machine?
Absolutely! This will not only put available cash in the hands of your customers, but it will also help save money on your credit card processing fees.

 

What kind of reporting tools do you offer?
We offer real-time online transaction statistics. You will be able to view over a dozen different reports such as detailed transaction history, low cash alerts, monthly transaction totals, etc. If you have any questions about our online reporting tools, please contact us at

480-208-5986

 

Who is responsible for machine repairs and regular maintenance?
When you own the ATM, you are responsible for repairs and maintenance. Synthilux ATM offers optional service contracts for maintaining and repairing your machine. Call us at 480-208-5986 for details.

 

What does it take to place an ATM in my business?
If you qualify for our “ATM Placement Program,” as little as a dedicated phone line and an electrical outlet is all it will take to get you started. If you choose to buy an ATM, it is best to contact us to discuss your options.

 

How do I get started?

Contact Us